Ella Double Pom Hat - Ivory

Delivery Information

Hey lovelies,

Here are WAT, we pride ourselves on offering you the best delivery options we can. Full delivery and return details can be found below. It all sounds a little bit formal so please forgive us, but we just want to make sure you know exactly how it all works. Of course if you have any questions at all please do not hesitate to get in touch either via the Facebook page or by emailing info@whataboutthis.co.uk

The key facts are (please ensure you read the full details further down - these are just headlines):

• Orders before 3pm on working days are dispatched the same day.
• Next day delivery is available before 3pm (see full options below)
• Returns made using our prepaid tracked service will have £2.80 deducted from your refund.
• We do not offer exchanges (so sorry)
• Delivery prices start from £1.99
• We can basically deliver to any country but if you aren't seeing your option then get in touch.

Orders placed before 3pm Monday - Friday will be dispatched the same day. If your order is placed after 3pm it will be dispatched the next working day. Please note that orders are not processed on a weekend of bank holiday and so orders placed after 3pm Friday will be dispatched the following Monday (or next working day)

Shipping Options:

UK SAVER DELIVERY (Royal Mail Standard Tracked)  – £1.99: 

• 3-5 working days from the date you place your order.
• Sent via Royal Mail Tracked 48 hour Service.
• Once your order is processed, you will be sent a tracking number via text or email.

UK STANDARD DELIVERY (Royal Mail Express Tracked)  – £3.99:

• 2-3 working days from the date you place your order.
• Sent via Royal Mail Tracked 24 hour Service.
• Once your order is processed, you will be sent a tracking number via text or email. 

UK (MAINLAND ONLY) NEXT DAY DELIVERY MON-FRI (DPD LOCAL) - £5.99

Orders must be placed before 3pm. If your order is placed after 3pm it will be dispatched the next working day (orders placed on a Friday after 3pm will be delivered on Tuesday the following week) 

UK (MAINLAND ONLY) NEXT DAY DELIVERY SATURDAY (DPD LOCAL) - £12

If you need your item to be delivered on Saturday then you must choose this option. Orders must be placed before 3pm on Friday.

FREE UK Saver Delivery on orders over £60

• This is a tracked 48 hour service and your order will be with you within 3-5 working days. 
• Once your order is processed, you will be sent a tracking number via text or email.

REPUBLIC OF IRELAND STANDARD DELIVERY - £8

• This is a tracked service via Royal Mail which takes between 3-7 working days. Once you place your order, you will be sent a tracking number via text or email. 
• This is a guide only and may take longer in busy periods e.g Christmas time. 

REPUBLIC OF IRELAND EXPRESS TWO DAY DELIVERY SERVICE - £11

This is a 2 day service delivered by DPD. Please note this service is working days only and does not include bank holidays.

International Delivery - £13

Tracked Service - please note – a signature will be required on delivery

Please note:

• We do not send orders on weekends or Bank Holidays. If you place an order after 3pm on a Friday, it will be processed and sent the following Monday.
• If there is a discrepancy with Royal Mail, we can only issue a refund once an enquiry has been raised with the courier and we have a response from them. This will be issued at our discretion. 
• We cannot refund or resend orders which have been lost within your workplace. If an order is delivered to your workplace, it is your responsibility to track down the parcel. 

Returns

• We hope you love your purchase but we understand there are reasons you may wish to return your item/s.
• To return an item, you have 2 options:

PRE-PAID TRACKED RETURNS WITH ROYAL MAIL (UK ONLY) 

You will receive a Pre-Paid Tracked Returns label with your order. 

• Complete the returns form that comes with your order and wrap this with your returned item/s securely in the original packaging
• Attach the label to the parcel
• Take the parcel to your nearest Post Office

PLEASE NOTE: We do not offer free returns but we do offer PREPAID returns for the fee of £2.80 which will be deducted from your order when the return is processed. You can track your return via the Royal Mail site - make a note of your reference number. 

If you do not wish to use the Pre-paid service and wish to arrange your own,  please complete the return slip, original invoice and your item/s and send to the below address: 

What About This Ltd 
North Dock
Sunderland Marina
SR6 0PW

If you mis-place the label, please copy the below link and paste into your browser:

http://www.royalmail.com/track-my-return/create/2448

PLEASE READ THE FOLLOWING TERMS BEFORE RETURNING

• Returns must be made within 28 days of the date shown on your dispatch note
• Items must be unworn, unwashed and complete with original packaging and tags attached
• Returns will not be processed without a return form
• Original postage & packaging costs will be deducted from your refund unless your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.  

We highly recommend using the Pre-Paid tracked service so you can track the whereabouts of your return.  What About This cannot be held responsible for the loss of your return.

Unfortunately, the tracked return service is not available in Ireland. If you live in Ireland and wish to return your items, please take your parcel to your nearest Post Office. 

Refunds

Please note, any returned items with visible stains, pet hair or scents to them such as cigarettes or perfume will not be refunded. Acceptance of returns is the discretion of the What About This returns team and each item will be inspected when they arrive back to us. We hope you appreciate this is for the benefit of our customers.

All of our items are checked thoroughly before dispatch and lovingly packed, however in the unlikely event an item is faulty, the normal returns procedure will apply and a full refund will be given. If your item is faulty, please email info@whataboutthis.co.uk before returning your goods.

We aim to process refunds within 48 hours of receipt back into our central warehouse.

For any enquiries relating to your refund, please email info@whataboutthis.co.uk

Exchanges

We do not currently offer exchanges as we can not guarantee stock levels at time of receiving your exchange request. If you would like to exchange for an alternative size we would recommend returning your original order and placing a new order for your preferred size.